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Our Services
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Rossum implementation & advisory
30,000+ invoices/moAI-powered invoice capture setup & configuration
We configure intelligent, template-free invoice capture built around how your team actually works.
Coupa/ERP integration, with certified implementation team
Our certified implementation team connects Rossum directly into your Coupa or ERP environment.
Post-go-live training & hypercare support
We stay hands-on after launch, training your team and supporting the transition until it sticks.
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Rossum implementation, delivered by operators, not just consultants. Icono-Labs brings a Rossum-enabled team with real-world AP operating experience. Our leadership and delivery teams have personally run procurement and AP inside Coupa enterprise environments (including Peloton Interactive and Keplr Vision), so we understand the operational realities that don't show up in a typical systems integrator's deck.
Why teams choose us for Rossum:
Technically deep: our team has a deep understanding of Rossum, including the standard Coupa integration, and we've built proprietary AI enhancements on top of the platform ourselves.
Designed with your team in mind: many AP automation efforts succeed technically but fail operationally because the AP team is left to manage a system they didn't help design. We build with the end users in mind from day one.
Proven at scale: our team has managed roughly 30,000+ invoices per month in production Coupa/Rossum environments, and our broader AP managed services practice processes thousands of invoices monthly per team member.
AI for humans, not instead of them: we use automation to handle the most repetitive, laborious parts of invoice processing so your team can focus on exception management and critical thinking, not babysitting a black box.
Support that doesn't disappear at go-live: the first few weeks after any new system launch are the hardest. We provide hands-on hypercare support, and offer optional ongoing managed services (with Slack/Teams integration) if you want continued admin support long-term.
The result: a Rossum implementation that's configured around how your AP team actually works, backed by people who've sat in your seat before.
Systems & process advisory
Led by former AP & procurement leadersCoupa configuration review & optimization
We assess underperforming instances and tune your setup to run the way it should.
AP/Procurement process redesign
We rebuild your workflows around Coupa best practices for smoother, faster operations.
Rossum AI-powered invoice capture
We design and configure intelligent capture that reduces manual entry and errors.
Change management & user adoption strategy
We get your teams onboarded and confident, so the platform actually gets used.
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Our advisory team is composed of former AP and Procurement leaders as well as Rossum practitioners who design configurations and workflows to help teams operate independently. Services include and are not limited to intuitive homepage design, spend-based catalog recommendations, white-labeled FAQs, and Rossum invoice-capture configuration.
Managed services
Under 1% customer churnCoupa administration & post-go-live support
We keep your instance running smoothly with ongoing, hands-on administration after launch.
Managed AP invoice processing
We handle day-to-day invoice processing using Rossum and Coupa's Invoice Smash, so your team doesn't have to.
Ongoing system optimization
We continually tune your setup as your business needs evolve and scale.
Integrated Slack/Teams support
We deliver direct, real-time support built right into the tools your team already uses.
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Icono-Labs operates a managed services practice that processes invoices for clients daily, averaging 6,000 invoices processed per person per month, with under 1% customer churn across 180+ P2P engagements since November 2023. Support is available on a temporary basis (post-go-live through Hypercare) or as an ongoing engagement.
Digital transformation
From $30,000Sandbox-to-go-live implementation
We take your Coupa P2P environment from initial mock-up all the way through production deployment.
Pre-configured for speed
We launch faster with a prefabricated Coupa environment built on proven best practices, so you're not starting from zero.
Seamless NetSuite integration
We connect Coupa directly with your NetSuite ERP, keeping financial data in sync across both systems.
Modular expansion, your way
We layer in Supplier Information Management, Digital Payments, or Expenses whenever your business is ready to scale.
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Icono-Labs runs a Coupa P2P implementation designed for speed and reliability. Clients receive a prefabricated Coupa environment shaped by our team's in-house experience running Coupa at companies including Peloton and Keplr Vision, delivered through a structured process: Sign, Gather, Mock Up, Iterate, Test/Train, Deploy, Hypercare, with weekly project management touchpoints throughout. Pricing starts at $30,000 for P2P standalone, scaling with additional modules. Engagements are fixed-fee with no change orders.